Terms of service

Using the NIWNIW store

These terms apply to browsing and purchasing from the NIWNIW online store. Review product information, our Shipping Policy, Return and Refund Policy, and Privacy Policy before ordering. For questions, email support@niwniwgear.com.

Products and compatibility

Select the correct variant and check measurements, interfaces, installation requirements and product limits. Ball size alone does not confirm coupler-lock fit. Our swing-away adapter is not for towing. Electrical installation requires a qualified technician. Follow the instructions supplied with each product.

Orders and payment

Provide accurate contact, delivery and payment information. Prices, currency and applicable taxes are shown at checkout. Review the final total before paying. An order confirmation acknowledges receipt; it does not guarantee stock or dispatch. If an item cannot be supplied or a material pricing error occurs, we will contact you and arrange cancellation and a refund of payments collected for affected items.

Delivery

Currently we ship to supported United States addresses. Standard shipping is free. Processing takes 1–2 business days, followed by an estimated 5–8 business days in transit. These are estimates, not guaranteed arrival dates. See our Shipping Policy.

Returns and cancellations

Our Return and Refund Policy explains the 30-day return request window, conditions, shipping costs and refund timing. Request cancellations promptly; cancellation is not guaranteed after fulfillment starts. Contact us before returning items.

Safe use and website content

No lock guarantees prevention of every theft or attack. Use each product only for its stated purpose and within all connected equipment limits. Do not attempt unauthorized access or submit false information. Do not reproduce website content without permission except as permitted by law.

Third-party names and coming-soon products

Third-party names identify compatibility and do not imply endorsement. Starlink accessories marked coming soon are not available to order; no launch date is guaranteed.

Privacy and support

Personal information is handled under our Privacy Policy. Automated support may make mistakes. Contact us to confirm compatibility, order, return or warranty information. Do not send passwords, verification codes or full payment card details in messages.

Your rights

Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law. Updates apply to future use and orders and do not reduce rights relating to existing purchases. Keep a copy of the terms and policies applying when you order.