Refund policy

30-day returns

Request a return within 30 days of delivery by emailing support@niwniwgear.com or using our contact form. Include your order number. Change-of-mind items must be unused, uninstalled, complete and in their original packaging.

Return authorization and destination

Approved returns are sent to our designated United States warehouse. Contact us before shipping for authorization and the correct return address. Do not use the delivery-label address without confirmation. Include your order number and retain tracking.

Return shipping costs

You pay return postage for change-of-mind returns or customer fit-selection errors. We cover return postage for confirmed defects, incorrect items, or incorrect fit information supplied by us. Unused-condition requirements do not exclude valid defect claims. We do not charge a restocking fee.

Refunds

We process approved refunds to the original payment method within three business days after receiving and inspecting your return. Your bank or payment provider may require additional processing time. Contact us if you need help with a pending refund.

Damaged or incorrect items

Contact us with your order number, a description and relevant photographs so we can review the issue and arrange the appropriate remedy. Please do not send payment card details.

Exchanges and cancellations

For an exchange, arrange a return and place a separate order for the replacement. Request cancellations as soon as possible; we cannot guarantee cancellation once fulfillment has started. If the order has shipped, follow the return process.

This policy does not limit rights that cannot be excluded under applicable law.